{"id":2271,"date":"2021-07-12T18:29:55","date_gmt":"2021-07-12T16:29:55","guid":{"rendered":"https:\/\/coincharge.os24.work\/bitcoin-payment-refund\/"},"modified":"2021-07-29T16:44:44","modified_gmt":"2021-07-29T14:44:44","slug":"bitcoin-payment-refund","status":"publish","type":"post","link":"https:\/\/coincharge.io\/en\/bitcoin-payment-refund\/","title":{"rendered":"Bitcoin payment refund"},"content":{"rendered":"
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Refunds of Bitcoin payments to customers<\/h2>\n

A Bitcoin payment refund is about a refund on a Bitcoin payment that has already been made, for example, to issue a credit to customers.<\/p>\n

A refund is about a refund on a Bitcoin payment that has already been made. For example, if a customer has paid for a product via Bitcoin and for whatever reason, the merchant wants to refund all or part of the amount.<\/p>\n

The refunds to a customer presented here are based on the pull payments function.<\/p>\n

In the case of reimbursement, there was a payment receipt beforehand and a reimbursement is made based on this payment receipt.<\/p>\n

Previously, if a merchant wanted to make a refund, that refund had to be entered manually. The merchant has had to ask the customer for a Bitcoin address to which the refund should be made.<\/p>\n

To issue a refund, the merchant goes to the Invoice overview and clicks on Refund. Then selects what amount should be refunded and send the customer the link by email.<\/p>\n

The customer can then collect their credit and transfer it to their Bitcoin wallet.<\/p>\n<\/div>\n<\/div>\n

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<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2288″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]In the Invoices area, select the invoice for which a refund is to be made.<\/p>\n

We click on details for this invoice[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]We receive the detailed view of the invoice with all relevant information.<\/p>\n

There we click on “Issue refund[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2286″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2284″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]We have the possibility to make a refund on the full amount. Partial credits are also possible.<\/p>\n

It can be specified whether original Bitcoin purchase amount should be refunded or the purchase amount should be refunded based on the now valid Bitcoin rate.<\/p>\n

However, it may also be determined that the fiat amount paid at that time will be paid.<\/p>\n

After choosing one of the three options, click on “Create refund”.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]You will then be shown the withdrawal form, which can be sent to the customer.<\/p>\n

To do this, one copies the Bitcoin address displayed in the browser into an email and sends it to the customer.<\/p>\n

The customer can enter their own Bitcoin address in the Destination Address field and initiate the refund.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2282″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\n

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For example, when the payee opens the link, he gets this page:<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2280″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]The recipient of the payment url can enter their own Bitcoin address in the Destination address field and request the payments via “Claim Now”.<\/p>\n

After “Claim Now” is clicked, the customer is shown a confirmation.<\/p>\n

In parallel, the merchant is informed in his backend that a refund has been requested.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]In the status window, the administrator receives a notice that a credit has been requested.<\/p>\n

The administrator switches to the payouts section and is shown all transactions that are waiting to be paid out.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2278″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2276″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]After that, the payment must be signed. This is done via the “Sign with …” button.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]Since we use the BTCPay internal hot wallet to manage the balance, we sign with “Sign with – the hot wallet”.<\/p>\n

We then get an overview of the transactions once again and then click on Broadcast it[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”2274″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][vc_column_text]\n

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With the process described here, it is very easy to issue a Bitcoin credit to a customer. This can be useful if, for example, the customer returns their order or there was an overpayment and you want to refund the overpaid amount.<\/p>\n

The accounting staff member can enter the reimbursement into the system and the administrator then gives final approval for payment. Instead of being approved by the internal BTCPay wallet, a withdrawal can be secured by a hardware key.<\/p>\n

With the current BTCPay version, credits to Lightning are not yet possible. However, this is planned for one of the future versions.<\/p>\n

The refund of a Bitcoin payment presented here is based on the fact that a customer has already paid with Bitcoin before.<\/p>\n

For those who want to make a larger number of payouts to different recipients, we would like to refer to the article Bitcoin Payout Service<\/a>. This payout service is suitable for mass payouts, for example commissions to affiliates and partners or for profit payouts at gaming sites.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text] Refunds of Bitcoin payments to customers A Bitcoin payment refund is about a refund on a Bitcoin payment that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-2271","post","type-post","status-publish","format-standard","hentry","category-btcpay-en"],"_links":{"self":[{"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/posts\/2271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/comments?post=2271"}],"version-history":[{"count":23,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/posts\/2271\/revisions"}],"predecessor-version":[{"id":5853,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/posts\/2271\/revisions\/5853"}],"wp:attachment":[{"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/media?parent=2271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/categories?post=2271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coincharge.io\/en\/wp-json\/wp\/v2\/tags?post=2271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}